Shipping fees and delivery times for addresses in the Netherlands:
Standard shipping (3 - 7 business days) --- €7,00
Standard shipping for orders > €100 --- FREE
Express shipping (1 - 3 business days) --- €12,50
Express shipping for orders > €100 --- €7,00
Shipping fees for outside the Netherlands are automatically calculated during checkout, depending on weight:
Standard Shipping EU low rate* (4 - 10 business days):
0 - 2 kg --- €15
2 kg and up --- €21
Standard Shipping EU high rate** (8 - 12 business days) :
0 - 2 kg --- €19
2 kg and up --- €26
Standard Shipping outside the EU (10 - 16 business days):
0 - 2 kg --- €25
2 - 5 kg --- €35
5 - 10 kg --- €60
10 kg and up --- €106
* Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Spain, Sweden, United Kingdom.
** Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Montenegro, Poland, Portugal, Republic of Macedonia, Romania, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
Please note that above stated delivery times can be influenced by strikes, disruptions and other factors causing delay at the shipping companies in the Netherlands as well as the destination country. Sophie Holterman is not responsible for any delay that is out of her control.
Shipping fees and delivery times
By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.
I reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
If, at my request, you send certain specific submissions (for example contest entries) or without a request from me you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that I may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to me. I am and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
Sophie Holterman is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. I reserve the right to modify the contents of this site at any time, but I have no obligation to update any information on my site. You agree that it is your responsibility to monitor changes to this site.
Hyperlinks on this website may refer to websites of third parties for which Sophie Holterman takes no responsibility. Sophie Holterman does therefore not guarantee that referrals or information on the websites of third parties are correct.
Occasionally there may be information on my site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. I reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
I undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
I do not guarantee, represent or warrant that your use of my service will be uninterrupted, timely, secure or error-free. I do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time I may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.
Products and services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to my Return Policy.
I have made every effort to display as accurately as possible the colors and images of my products that appear at the store. I cannot guarantee that your computer monitor's display of any color will be accurate.
I reserve the right, but are not obligated, to limit the sales of my products or Services to any person, geographic region or jurisdiction. I may exercise this right on a case-by-case basis. I reserve the right to limit the quantities of any products or services that I offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of me. I reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
I reserve the right to refuse any order you place with me. I may, in my sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that I make a change to or cancel an order, I may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. I reserve the right to limit or prohibit orders that, in my sole judgment, appear to be placed by dealers, resellers or distributors.
I do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Prices for my products are subject to change without notice.
I reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
I shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Prohibitions and obligations
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Sophie Holterman will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
Sophie Holterman will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The use of automated systems or software to extract data from this Website for commercial purposes, ('screen scraping') is prohibited without license.
The intellectual property rights in all content made available to you on or through this Website remain the property of Sophie Holterman and are protected by copyright laws and treaties around the world. All such rights are reserved by Sophie Holterman. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. I take no responsibility and assume no liability for any comments posted by you or any third-party. I may, but have no obligation to, monitor, edit or remove content that I determine in my sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree to indemnify, defend and hold harmless Sophie Holterman and her parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Returns, refunds and cancellation
This website is operated by Sophie Holterman. Throughout the site, the terms “I”, “me” and “mine” refer to Sophie Holterman. Sophie Holterman offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
By visiting my site and/ or purchasing something from me, you engage in my “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using my website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. Sophie Holterman reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to my website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use my Services, or when you cease using my site. If in my sole judgment you fail, or I suspect that you have failed, to comply with any term or provision of these Terms of Service, I also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to my Services (or any part thereof).
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
My store is hosted on Wix.com. They provide me with the online e-commerce platform that allows me to sell my products and services to you.
If you’re unsatisfied with products you purchased from Sophie Holterman, you can return your item(s) according to the following conditions:
Items purchased online can be returned within 30 days after receiving your order. Sophie Holterman has to be notified about the return within 14 days.
You must have an original receipt or packing slip to complete your return.
Items must be unused, unwashed and in the original state.
Custom products are final and are not eligible for returns or exchanges. Sometimes alterations on custom products are possible. I will review this case-by-case but I can not guarantee anything.
How to return your order
1. Send me a message via the contact form within 14 days after receiving your order, mentioning your order number and reason of return.
2. When your return is accepted, make sure it will arrive at the return address within 30 days after receiving your order. Please pack the items carefully in a solid box to prevent damage and keep the tracking number for your records. I may ask for the tracking code via the e-mail address and/or phone number you provided when placing an order on this site.
3. When your return meets the return conditions stated above, the total amount of your order (excluding shipping costs) will be transferred to your bank account or Paypal account, depending on the original payment method, within 14 days after your package arrives at my studio.